RETURNS & EXCHANGES

CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?

If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund.

HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?

Returned items must be received within 14-days of receipt for UK orders and within 30 days of receipt for international orders.

HOW DOES THE CORONAVIRUS AFFECT MY RETURN?

We know the last thing on your mind during an illness or self-isolation will be posting back your return so we’ve got you covered! We’ve extended our UK returns period to 30 days and our international returns period to 40 days to ensure those following government guidance can still receive their refund or exchange. For more information on this, feel free to contact our super-friendly customer service advisors via email or social media. Stay safe!

HOW TO MAKE A RETURN:

  1. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
  2. Please contact our friendly customer service to receive return address and details. Please include your name and order number so we can keep a track of your return.
  3. We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.

Return Address Is: Glenside, Summerfield Hall Lane, Maesycwmmer, Hengoed, CF827RG

 

HOW LONG DOES A REFUND TAKE?

We aim to process all returns within 10-14 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund / exchange has been issued 10-14 working days later.